Booking information, payment arrangements and responsibilities when using our services.
The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
Ignite My Party Ltd t/a Brilliant Birthdays. Company registration number: 06831303.
We handle customer enquiries online. Contact us through our Contact Us page or email info@brilliantbirthdays.com.
An enquiry or quote does not reserve or hold a date or time, confirm a booking, or guarantee availability of an entertainer or character.
Your booking is fully confirmed only when both the required deposit has been successfully received and Brilliant Birthdays has sent you an explicit confirmation email stating that your party or event is confirmed. That email is your definitive booking confirmation. A deposit payment or payment receipt by itself does not confirm your booking.
Payment is arranged separately after we have communicated with you. If you pay a deposit before availability has been confirmed and we genuinely cannot accommodate your requested booking, we will discuss alternatives with you. If we cannot agree a suitable alternative, your deposit will be refunded.
If paying by an agreed bank transfer, please email the office when you have made the payment. We do not accept cheques. For a last-minute booking, please check availability with our team by email before paying a deposit.
Your remaining Standard Party balance is payable in cash on the day, according to your agreed booking arrangements.
Across our services, where your agreed booking has a balance or other payment due on the day, this must be paid before the party or event entertainment begins, using the payment method agreed for your booking. Entertainers cannot be asked to wait for payment until after the entertainment.
Please arrange the agreed payment in advance of the start time. Entertainment cannot begin while a required on-day payment remains unpaid.
Please send cancellation requests by email to info@brilliantbirthdays.com so that both you and our team have a written record.
At least 10 working days’ notice: your deposit may be refunded. Where a refunded deposit was originally paid via PayPal, £5 is deducted from that deposit refund to cover the payment and processing fees incurred. This deduction applies only to a refunded PayPal deposit; it is not a general cancellation or administration fee and does not apply to non-PayPal refunds.
Fewer than 10 working days’ notice: your deposit is non-refundable because by this stage we will have committed and confirmed entertainer or service arrangements for your booking.
If Brilliant Birthdays cannot provide your booking and we cannot agree a suitable alternative, we will refund your deposit. This includes a cancellation by us due to extreme weather.
You may request to move your booking without a rescheduling charge when we receive at least 10 working days’ notice. The new date is subject to availability, and the same entertainer or service provider may not be available.
For requests received with fewer than 10 working days’ notice, please contact our team to discuss what may be possible. A free reschedule is not guaranteed.
Your booking is for an agreed time, service, venue and theme. Please send requests to change these details to the office in writing. The existing £25 charge per non-date booking amendment applies when a change is agreed; the change takes effect once that charge has been paid. Date changes are governed by the rescheduling terms above.
An entertainer may need to change at short notice, for example due to sickness. We will arrange a replacement or offer a full deposit refund if you prefer. Bookings are not made on the basis of a specific performer or performer gender. Duo character combinations remain subject to availability.
Your entertainer will call you as appropriate before the event using the contact number supplied with your booking.
Please handle general booking communication through the Brilliant Birthdays office, primarily online or by email. This includes booking details, amendments, requests, important information and confirmations. Email gives both you and our team a clear written record and makes it easy to refer back to your booking information.
Our normal service area is London and venues within the M25. Further-afield events require a bespoke quote. Additional agreed travel costs may apply and will be confirmed with you.
Within the M25 some additional costs may still apply depending on the party location in relation to public transport. If the train station is not within walking distance of the venue, you will be required to cover taxi fares or collect the entertainer from the nearest train station.
Please provide accurate venue, station-access and parking information. Additional agreed parking costs may apply where relevant; these arrangements will be confirmed with you.
We reserve the right to cancel a party if the number of children exceeds the number booked for. We have strict numbers in place to prevent your party quality being diluted. One Entertainer can manage a very MAXIMUM of 30 children.
Duo Parties have two entertainers hosting together. Approximately 30–40 children are recommended, with a maximum of 50. Smaller groups may also book a Duo.
Service-specific limits still apply. Sensory Baby is a 45-minute offering; its current package is for up to 12 babies. Not every party is a 1-, 2- or 3-hour package.
Please note that all of our party packages are appropriate to the age of the children outlined on our website. You should be aware that the activities will not be appropriate for children outside the specified age range.
If you have younger children attending the party we would ask that you please ensure that either the parent or an adult supervisor is there to look after them and prevent them from disrupting the party.
If parties are held anywhere other than your home, we will assume that you have either hired the hall or had permission to use the space, and have deemed the space suitable and safe to use for the types of activities being provided by Ignite My Party Ltd t/a Brilliant Birthdays.
Please note that with all our parties we will require a table. Usually a trestle table (about 6ft long) is the best type of table. If your party is in a venue then usually this will be available but please do ensure that one is available or we may not be able to do the party.
For safety, the customer must ensure at least one adult, in addition to the entertainer, remains in the same room throughout the entertainment. This adult must be available in case of accidents or if children need to go to the toilet. We cannot conduct the entertainment without this adult present for the entire duration.
We retain the right not to conduct certain activities if we feel the children are not responding appropriately, or are too riotous and therefore we deem it unsuitable to conduct certain activities at the party.
Please note that, although it is extremely unlikely to happen, we reserve the right to cancel a party at any time, either before or during the party.
This may include, but is not limited to, cancelling a party if we deem the venue to be unsuitable or if we feel that there are circumstances present of any kind that would be unsuitable to run a party.
Ignite My Party Ltd t/a Brilliant Birthdays is covered with public liability insurance. All electrical equipment used is either brand new or PAT tested for safety.
Please note Brilliant Birthdays does not take responsibility for children causing damage to a venue or any property that the party is held in. This includes, but is not limited to a home, hired venue or public area.
By booking a party with Ignite My Party Ltd t/a Brilliant Birthdays you understand that you release us from any liability associated with accidents of any kind. This includes but is not limited to accidents occurring to any adults or children.
You also release Ignite My Party Ltd t/a Brilliant Birthdays from any liability associated with accidents or damage caused to furniture, fixtures or fitting or property of any kind not belonging to that of Ignite My Party Ltd t/a Brilliant Birthdays.
In the unlikely event that refunds or compensation is requested, you accept that any refunds or compensation given, will be limited to the total value of the cost of hiring our services.
All parties are exclusive to Ignite My Party Ltd t/a Brilliant Birthdays and all material is copyrighted and the property of Ignite My Party Ltd t/a Brilliant Birthdays.
The existing character and non-affiliation disclaimer remains in the footer below.
See our Privacy Policy for privacy information. These Terms do not replace that policy.
For enquiries or written booking communications, use our Contact Us page or info@brilliantbirthdays.com. Cancellation notices must be sent by email as set out in section 4.