Safety – Brilliant Birthdays t/a Ignite My Party Ltd is covered with public liability insurance and all of our entertainers have an up to date DBS check. All electrical equipment used is either brand new or PAT tested for safety.
Please note, for safety reasons, at least one other adult, in addition to the entertainer, must be present the whole time the entertainment is running. They must be present should they be needed in the event of an accident arising. It is the responsibility of the customer to ensure this happens.
We retain the right not to conduct certain activities if we feel the children are not responding appropriately, or are too riotous and therefore we deem it unsuitable to conduct certain activities at the party.
Welcome Call – You will receive a welcome call from our Entertainer the Thursday before the date of your booking with us. The call will be made to the Telephone Number provided at the time of booking with us. In the event that your entertainer can not reach you on the number you provided the personal mobile number of our Brilliant Birthdays entertainer will be provided to you via email from the Brilliant Birthdays Office for your to contact. Should you for any reason not receive a Welcome Call form your entertainer it is the clients (Your) responsibility to call the office during office hours (Monday – Friday 9.30am – 5.00pm) to reconfirm the booking and provide a contact number for our entertainer to call. Failure to make contact and reconfirm your booking with us will result in your party being cancelled.
Cancellation Policy – Written notice and a minimum of 36 hours are required for event cancellation. Cancellations made after this time will be subject to the full fee. We regret that all deposits are non-refundable and non-exchangeable. If you wish to cancel a party, notice must be given in writing via email and you must have received an email acknowledgement of your cancellation back . Please note we cannot accept messages left on voicemail as notification.
If for any reason a party has to be cancelled on the day of the party, notice must be given before the entertainer has commenced travel to the party destination. If for any reason you have to cancel and don’t give notice before the entertainer has commenced travel, you are required to cover the entertainer’s travel costs in full plus the full party balance.
If for any reason we have to cancel a party due to extreme weather conditions then your deposit would be fully refundable.
Entertainer Cover – We reserve the right to change entertainers at last minute and without notice due to sickness. We will always provide a replacement entertainer or if the client would prefer a full deposit refund.
Additional Children : We reserve the right to cancel a party if the number of children exceeds the number booked for. We have strict numbers in place to prevent your party quality being diluted. One Entertainer can manage a very MAXIMUM of 30 children 30 – 50 Children requires 2 x Entertainers. If the number of children is exceeded then a payment of £5 per child will be made on the day of the party and is payable in addition to the final balance in cash to the entertainer. If more than six additional children are in attendance we reserve the right to CANCEL the party due to the entertainer not being able to manage and not having enough equipment for the number of children in attendance.
Our Brilliant Birthdays Decoration Service – Unless you request otherwise, we would set balloons up on arrival, to allow maximum float time. We will require parking in order to load and set up the balloons for you. Once the set up of the balloons is complete, the customer must ensure that they, or another adult are present to sign for receipt of the balloons and make the final balance payment before the party is due to begin. Regrettably, we are unable to leave balloons at a venue unless someone is there to sign for them. Once signed for, we cannot take responsibility for any damage that occurs to balloons after this, even if damage occurs during the period of your entertainment.
Please note that because we need to order and pay for balloons in advance to ensure we have the correct stock for you, we regret we cannot offer a refund. Please see above for our cancellation policy, which also applies for our balloon decorations service.
Please note that balloons can pose a choking hazard and it is the responsibility of the customer to ensure that children are using balloons safely. Similarly it is the responsibility of the customer to ensure that children do not inhale helium, as this can cause severe health problems.
Booking our Services – Please note that a party is not booked and confirmed until a deposit payment has been paid to Brilliant Birthdays. Payments can be taken via the website 24/7 or via Telephone 9.30am – 5.00pm Monday – Friday. We do also accept bank transfers however you must email the office to notify us once a deposit transfer has been made. You will then receive a confirmation from us, acknowledging payment and confirming the booking.
Please note we do not accept cheques.
Please note that until you have had a confirmation email form us acknowledging payment, our services are not confirmed. Brilliant Birthdays Offices are closed during the weekends. Any deposit payment made online to Brilliant Birthdays will be proceed on Monday morning and you can expect a full email confirmation then. When Booking last minute for the weekend ahead please check availability with the Brilliant Birthdays office before making a deposit payment as availability can be limited if not booking at least a month in advance.
Booking Amendments – Please note that when booking our services you are booking a specific time slot and service. Any changes to your original booking must be submitted in writing to the Brilliant Birthdays office. An administration charge of £25 will be charged per booking change. The changes requested will take effect upon payment being made by you the client.
Payment – Unless you have already paid the balance in full, the remaining balance for the entertainment must always be paid in cash on the day to the entertainer/s.
The remaining balance for a booking is payable to the entertainer(s) on the day in cash before the entertainer commences work. Please note entertainers cannot accept cheques, card payments or any other form of payment.
We regret that the entertainer cannot be asked to wait for payment after the party as they may have to leave straight away to get to another booking. If the entertainer is made to wait for payment longer than 10 minutes after they were booked to finish the entertainment, an additional fee of £10 is applicable and must be paid to the entertainer on the day of the party. Additional fees of £10 will be applied, for every 10 minutes extra the entertainer has to wait for payment. The entertainer cannot wait longer than 30 minutes for payment.
If the entertainer is unable to wait for payment due to other commitments, then a fee of £30 is applicable on top of any money owed after the party. This must be paid within 3 days or further charges of £20 per day will apply if the balance is not paid to the entertainer in full.
Liability – Please note Brilliant Birthdays does not take responsibility for children causing damage to a venue or any property that the party is held in. This includes, but is not limited to a home, hired venue or public area.
Please note that all of our party packages are appropriate to the age of the children outlined on our website. You should be aware that the activities will not be appropriate for children outside the specified age range. If you have younger children attending the party we would ask that you please ensure that either the parent or an adult supervisor is there to look after them and prevent them from disrupting the party.
By booking a party with Ignite My Party Ltd t/a Brilliant Birthdays you understand that you release us from any liability associated with accidents of any kind. This includes but is not limited to accidents occurring to any adults or children. You also release Ignite My Party Ltd t/a Brilliant Birthdays from any liability associated with accidents or damage caused to furniture, fixtures or fitting or property of any kind not belonging to that of Ignite My Party Ltd t/a Brilliant Birthdays.
In the unlikely event that refunds or compensation is requested, you accept that any refunds or compensation given, will be limited to the total value of the cost of hiring our services.
If parties are held anywhere other than your home, we will assume that you have either hired the hall or had permission to use the space, and have deemed the space suitable and safe to use for the types of activities being provided by Ignite My Party Ltd t/a Brilliant Birthdays.
Please note that, although it is extremely unlikely to happen, we reserve the right to cancel a party at any time, either before or during the party. This may include, but is not limited to, cancelling a party if we deem the venue to be unsuitable or if we feel that there are circumstances present of any kind that would be unsuitable to run a party.
Please note that although it is very unlikely to happen, your entertainer can change at the last minute. Party bookings are not made on the basis of specific entertainers, or specific gender.
All parties are exclusive to Ignite My Party Ltd t/a Brilliant Birthdays and all material is copyrighted and the property of Ignite My Party Ltd t/a Brilliant Birthdays.
Entertainers Requirements – Please note that with all our parties we will require a table. Usually a trestle table (about 6ft long) is the best type of table. If your party is in a venue then usually this will be available but please do ensure that one is available or we may not be able to do the party.
We will need access to electricity. Usually if the party is indoors this will be no problem. If your party is outside we would ask you to ensure there is access to electricity. If you are using extension cables/leads for outside the client agrees to accept responsibility for these.
We cannot be responsible for not being able to provide activities that require electricity, due to power failures or tripped circuits at the venue we are operating in.
During the party the customer must ensure at least 1 adult is present in the same room for the entire duration of the entertainment. This is in case accidents should occur or children need to go to the toilet. We regret, for safety reasons, we cannot conduct the entertainment unless at least one adult is present in the room the entire time.
During our parties we ask that no food or drink is provided during the actual entertainment that might distract children from the entertainment whilst it is happening. E.g. buffet food out on a table for children to access.
Mascot Requirements – All Ignite My Party Ltd t/a Brilliant Birthdays Mascots will require a suitable dressing Room. A toilet would not be a suitable space for the Entertainer to get changed due to the size of the Mascot Costume Character Costumes. Your Entertainer will also require parking as the costumes are very large and will need to be transported. Please Ensure that either a bedroom (If the party is at home) or a Separate Secure Changing area (if hiring a venue) is made available on arrival to your Brilliant Birthdays Mascot Entertainer. Brilliant Birthdays Mascot Entertainers reserve the right to cease performance should they be physically punched or kicked by children. If the children attending your party are over excited to see the Mascot it may be advisable to assign a family member to your mascot to look after the Mascot to avoid this kind of situation.